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Frequently Asked QuestionsHow do I add my virtual tour to the MLS?Click here to download the step-by-step directions on how to add your virtual tour to the your MLS. How do I login to change my personal information on my virtual tours?Open Internet Explorer and type in www.realtourvision.com/login.asp. This will bring up a login window where your will change the dropdown from builder to Realtor and then type in your username and password that was emailed to you when Custom Visuals 360 initially set up your account. This is done for everyone when your first tour is ordered through Custom Visuals 360. Please tell me what I do with this email you sent me with my virtual tour.The email that you get after a tour is ordered are the directions and links on how to connect your tour to any system or website out there on the internet. Most of the time, we have found that most Custom Visuals 360 use Option 2 to connect their tours to the MLS and other websites. How much will my virtual tour cost?Please check out our pricing package page to view our list of prices. Please do not hesitate to call if you have any questions about something that may not be listed. How do I link my virtual tour to Realtor.com?We automatically can link your virtual tour to Realtor.com. Agents must have an enhanced listing page, bought through Realtor.com, to utilize the red spinning house without any charge. Without the Enhance Listing Page, Custom Visuals 360 gets charged a fee, and that fee will get charged to you. The cost of this addition is $25 in addition to your regular virtual tour price. What other websites do you link my virtual tour to?Realtor.com, Homes.com, Homeseekers.com, customvisuals360.com, All MLS System, Your site, Agency Sites, Television Networks and Sites, and anywhere you need your virtual tour to be advertised. What makes you the better choice when choosing a virtual tour provider?Custom Visuals 360 prides itself on customer satisfaction, availability, and tour quality. Custom Visuals 360 is not just a company looking to make a buck. We are looking to provide a value added service for you and your clients as well as making your job a little bit easier. How soon can I have my virtual tour link to send out to my clients?Custom Visuals 360 virtual tours are completed with 24-48 hours. If we do not get your tour to you by this time, your next tour will be FREE! How do I download my virtual tour?Each tour that we produce has a multitude of enhancements that other companies do not provide. One of these enhancements is a "download tour" button. This allows you/prospects/clients and anyone else to download your tour to view at any time. How do I email my virtual tour to my client/prospects?You can either email the link we send you, or you can open your virtual tour and use our "Share Tour" link in the navigation on the tour window. What services do you provide as part of your virtual tour packages?Please check out our pricing package page to view our list of services and products offered. What if I can't be present for the virtual tour?You and/or your customer do not have to be present for the tour, but please make arrangements to have all areas to be photographed accessable. How long does the virtual tour stay active?Each tour purchased comes with 1 year hosting. This means that you will not have to worry about any monthly costs after the initial purchase. How long does it take to shoot the virtual tour?The time to shoot the virtual tour normally ranges from 20-30 minutes depending on the size of the property in question. The bigger the property, the more time it will take. How far do you travel for a virtual tour?Custom Visuals 360 covers North Central Texas. If you have any questions, please call to confirm if your location can be shot. We are very flexible and can accommodate most requests. Do I need any special software to view the tour?No. The virtual tour window is internet based and does not need any special plug-ins or downloads to be viewed. What do you do to capture the virtual tour?
Can I fax the order form to you guys?Yes. Please download the order form and you can fax it to 903-695-0706. We will process the order and usually will contact you within an hour to schedule a time to shoot the tour.
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